Available from all major UK cities

0800 298 9555
Mon to Fri
09.00 AM to 05.00 PM
FAQs - Frequently Asked Questions

Q1. Am I covered by ATOL?

Answer: Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to ATOLCertificate.

Q2. When is the best time to go?

Answer: It depends on your preferences, however generally it is believed that the best time is between late October and early May. The weather during this period is not so humid, although it is hot. Between December and March the weather is at its driest with the least amount of rain.
Hurricane season runs from June until late October/early November.

Q3. Is it safe in Cuba?

Answer: Cuba has one of the lowest crime rates among all popular holiday destinations. There is a big presence of the police in big cities like Havana and Santiago and their officers are very conspicuous in order to make tourists feel safe, since the currency they bring is important to economy of the country. But, like in every country in the world, the risk of petty crime (theft, muggings) is there, especially in the cities. This can be minimised or eradicated simply by applying common sense, like avoiding to wear extravagant clothes, flashy jewellery etc.

Q4. What is the local currency and what currency should I take?

Answer: There are currently two currencies in circulation:

  • Cuban Peso (CUP)
  • Cuban Convertible Peso (CUC)

Cuban Peso (CUP) is reserved for local population and is not recommended to use.
Cuban Convertible Peso (CUC) is the main currency for foreign visitors, although it is of no use outside Cuba, so try to change it before leaving the country. It's exchange rate value is on par with US Dollar. It is highly advisable not to exhange US Dollars if possible, because of 11% service charge. All other major currencies are welcome e.g. Euro, Pound Sterling, Canada Dollar etc. In case of Sterling beware that not every CADECA (Foreign Currency Exchange office) is familiar with Scottish or Ulster notes. Note that Cadecas in hotels are charging 11% commission on credit card payments.
The credit cards and travellers cheques are also accepted as long as they are not issued by an American bank.

Q5. What is the internet access like?

Answer: Despite some promising, recent news, the internet in Cuba is still very slow - 56Kbs, if that. Almost every cuban hotel has few computers reserved for the hotel guests and there are also some internet cafes in Havana.

Q6. What is the electric voltage used in Cuba?

Answer: The voltage in Cuba is 110 volts with American type socket. Some modern hotels have 220 volts as well as mixed type socket (European/American).